Helen Underwood, founder of Underwood Training. (Credit: Courtesy of Underwood Training)
She Offers First Aid Training That’s Adaptable to Any Setting
Helen Underwood launched her first aid training course to provide life-saving skills to people who work in all kinds of settings.
Helen Underwood spent years working as a physiotherapist in pediatric and intensive care settings within the United Kingdom’s National Healthcare Service. But eventually, Underwood found herself burning out from the long hours and intense stress. Around the same time, the Leeds, England-based entrepreneur was taking a year-long program in outdoor first aid. One of the instructors suggested that she might look at becoming a first aid trainer herself, which helped Underwood realize that first aid training would be a great way to use her existing skill set and knowledge to work with a variety of people from different backgrounds. In 2006, Underwood launched Underwood Training, and for the last 18 years has been offering tailor-made first-aid training to schools, offices, construction sites and sports facilities.
Here’s our lightly edited Q&A, from The Story Exchange 1,000+ Stories Project.
How is your business different from others in your industry?
We customize our classes to fit the requirements of the clients’ specific working environment – that way, the first-aid training can be adapted for remote settings, sports settings, construction sites, a busy school or an office. I am passionate about sharing life-saving first-aid knowledge with my entire community. I’ve also created a virtual course for parents and caregivers, so that I can spread this information even further.
Tell us about your biggest success so far.
Two weeks ago, I launched a virtual course: “Big Sick, Little Sick?!” It’s a life-saving first-aid skills and knowledge course for parents. I hired a studio, filmed my own content and learned how to use the latest editing software. I believe every parent should have the opportunity to access first-aid training.
What is your top challenge and how have you addressed it?
Balancing work and life, as a business owner and a mum. I hired an office assistant to help with the business administration and paperwork that comes with both bookings and the certification process. I delegate to my small team where possible, and have started blocking out time in my diary – some for work, and some for my personal life.
Have you experienced any significant personal situations that have affected your business decisions?
I have dyslexia, so I often doubt myself when I am completing forms (including this one). Sometimes, I find I procrastinate due to a lack of confidence – but I’m working on strategies to overcome this.
What is your biggest tip for other startup entrepreneurs?
I wish I’d consulted an human resources advisor when I first started employing staff. I now have an amazing external HR consultant who I bring in ad-hoc.
How do you find inspiration on your darkest days?
I make a list. My mantra is: “Just do one thing.” I complete one task from the list, and then cross it off when it is done. Focusing on just one task at a time often helps me to get going.
What is your go-to song to get motivated on tough days?
“Stronger” by Kelly Clarkson.
Who is your most important role model?
My amazing friend, Claire.
Facebook: @UnderwoodTraining
LinkedIn: @UnderwoodTraining
YouTube: @UnderwoodTraining
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