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Name: Nathalie Majorek, MD, MBA

Business: MDCapsule, a service to connect patients with their health providers

Industry: Medical– digital health

Location: Cambridge, Massachusetts, U.S.

Reason for starting: As an internal medicine physician, I often found myself trying to manage or coordinate the care of sick patients but the barriers to effective communication among specialists, across health systems, and with ancillary services left me frustrated and exhausted. I love the practice of medicine. I love taking care of patients. But how can I do it well within a dysfunctional and fragmented system that leaves patients disillusioned, scared, uninformed, and alone? Who better to improve the state of our health care than those who live it? Patients and health providers, working together to make it better–that’s who we are.

How do you define success? Communication, collaboration, continuity, better care.  This is what can be achieved when we improve the patient-health provider relationship. We define success by changing the way patients and doctors communicate.

Biggest Success: My biggest success is yet to be determined.

What is your top challenge and how have you addressed it? Far and away, the biggest challenge is changing a medical culture that is paternalistic and doctor-driven, into one that puts the patient at the center of their health experience. We have addressed it by creating a product with the end user in mind, not a diagnosis or billing code.

Who is your most important role model? By selecting just one role model, I would not do justice to numerous leaders whose vision, passion, dedication, and steadfastness brought out needed social change.




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Edited by The Story Exchange