Do you ever have trouble getting a client to respond to you in a timely fashion? Some business owners certainly do — as a reader named Nancy wrote me, “I’m frustrated when clients won’t get back to me in time! How do you communicate timeliness and urgency to a client so that they respond, without sounding bossy or making them feel ignorant?”

So many of us face this speed bump as, often, you need someone to respond quickly with a decision, helpful information, or other input in order to meet an important deadline and stay on track. Watch this video to see what works for me in this situation: